Refund Policy

Refund Eligibility & Timeframes

At Longtimesolutions.com, we aim to be transparent and fair with our refund policies while accounting for the nature of out products and services.

Software Access Ourchases

For purchases that include software access:

refund requests must be submitted within 15 days of the original purchase date.
AI toke usage is non-refundable. Any AI usage consumed during the access period will not be refunded, even if a refund is approved for the base software access.
Refunds apply only to the unused portion of the base software access, if applicable.
Once software access has been granted and AI resources have been consumed, those usage costs cannot be reversed.

Non-Software Products & Services

For Purchases that do not included software access ( such as digital content, or services)

We offer a 30-day money back guarantee from the date of purchase
If you are not satisfied, you may request a refund within this timeframe.

Support & Refund Request

If you have technical, billing, or sales-related questions, please contact our support team at Support@longtimesolutions.com
If you have attempted to resolve an issue with our support team and feel the product or service is not the right fit, you may submit a refund request within the applicable timeframe.

We appreciate any feedback you choose to provide as it helps us improve our offerings.

Refund Processing

Once a refund is approved, Longtimesolutions.com and our payment processor will submit the refund promptly. Please note that your financial institution may take up to 20 days for the refunded amount to appear on you bank account or card.

Longtime Solutions

Support@longtimesolutions.com