Refund Policy

1. Overview

Longtime Solutions LLC is committed to providing a high-quality research and analytics platform. We understand that circumstances change, and we have designed our refund policy to be clear and fair. This policy applies to all subscription plans purchased directly through longtimesolutions.com.

2. 15-Day Satisfaction Window

New subscribers may request a full refund within 15 calendar days of their initial subscription purchase if they are not satisfied with the platform. To qualify:

• The refund request must be submitted within 15 calendar days of the original purchase date.
• The request must be made by contacting us at support@longtimesolutions.com with your account email and reason for the refund.
• Refunds under this provision are issued to the original payment method within 5-10 business days.

The 15-day window applies to first-time purchases of a given plan tier. It does not apply to plan renewals, plan upgrades, or re-subscriptions after a prior refund has been issued.

3. Annual Subscriptions

For annual subscribers requesting a refund after the 15-day window, we may issue a prorated refund for the remaining unused portion of the subscription term at our discretion. Refund requests after 15 days on annual plans are evaluated on a case-by-case basis.

To request a prorated refund on an annual plan, contact us at support@longtimesolutions.com. Include your account email, purchase date, and the reason for your request. We will respond within 3 business days.

4. Monthly Subscriptions

Monthly subscriptions that are not cancelled before the renewal date will be charged for the next billing cycle. We do not issue refunds for monthly subscription charges once the billing cycle has begun, except within the 15-day window on the first month.

You may cancel a monthly subscription at any time to prevent future charges. Cancellation takes effect at the end of the current billing period and does not result in a partial refund for the remaining days.

5. Cancellation

You may cancel your subscription at any time by contacting us at support@longtimesolutions.com or through your account settings. Upon cancellation, you will retain access to the platform until the end of your current paid period. No further charges will be made after cancellation is confirmed.

6. Event Registrations

Event registrations are generally non-refundable once confirmed. If Longtime Solutions cancels or significantly reschedules an event, registered attendees will receive a full refund of any separately paid registration fee or a credit toward a future event.

7. Non-Refundable Circumstances

The following are not eligible for refunds:

• Subscription renewals (monthly or annual) that have already processed
• Requests made after the 15-day window on monthly plans
• Accounts terminated for violation of our Terms and Conditions
• Any subscription period where access was actively used beyond the first 15 days

8. How to Request a Refund

To request a refund, email us at support@longtimesolutions.com with the subject line "Refund Request" and include:

• Your full name and account email address
• Your original purchase date
• The plan or product purchased
• A brief reason for your request

We will acknowledge your request within 1 business day and process eligible refunds within 5-10 business days to the original payment method.

9. Contact

For questions about this policy, contact us at: support@longtimesolutions.com